Contact us
Do you have questions for us?
Our customer service is open every weekday between 9am and 5pm. You are very welcome to write to us, or visit us in Hasselager, Aarhus.
You can expect a response within 24 hours - however, depending on how busy it is, a longer response time may occur.
Write to us at support@wavellaudio.com
We look forward to receiving your inquiry 🎶
Find the answer
We're always here to help you if you're having trouble with a product or simply have one or more general questions—but you might find the answer here.
How long is the delivery time?
We ship every weekday via Postnord. If you place your order before 3:00 p.m., we'll ship it the same day, and you can expect to receive your package the very next day.
Can I pick it up at the store?
You're always welcome to pick up your order at our store. You can find us at Elmegårdsvej 12, 8361 Hasselager.
Our hours of operation are as follows:
Monday–Friday: 10 a.m.–4 p.m.
Saturday–Sunday: Closed
Where else can I find your products?
You can find a list of our dealers here
When does your satisfaction guarantee (Buy & Try) start, and how does it work?
Our satisfaction guarantee is valid for 30 days from the day you pick up your package. You can read about our satisfaction guarantee here
Problems with low volume or charging?
Do your headphones suddenly sound quieter or more muffled than usual? Or are they having trouble charging when placed in the case? Don’t worry – in most cases, it’s neither a fault nor a worn-out battery. It’s simply a sign that your headphones need a little maintenance.
Earwax, sweat and dirt gradually build up on the speaker mesh and charging contacts, eventually affecting both sound and charging. Fortunately, it only takes a few minutes to fix – and with regular maintenance, it’s easy to prevent.
See the guide: How to clean and maintain your in-ear headphones
I'm having trouble with my headphones. What should I do?
Often, if you're having issues with your headphones, a reset can solve the problem. You'll find instructions for resetting them in the manual. Otherwise, you can find additional product support here
I've lost my case. What should I do?
You can find all of our cases here
Which models are compatible with your app?
Our app (Wavell Connect) is compatible with the following models:
- Wavell 4 Pro
- Wavell 4 Sleep Pro
- Wavell 4 Aero
- Wavell 4 Signature
- Wavell 3 Core
- Wavell 3 Pro
You can download it here